Welcome to our Refund and Returns Policy
1) Cancellation by client(s)
The cancellation of a booking by the client must be made in writing and signed from the
group head. The amount of the cancellation fee is calculated according to the date on
which the company receives written cancellation notice:
- Between 4 weeks and 25 days before the departure date, the cancellation fee is 30% of the land arrangement plus the full cost of gorilla permits, chimpanzee permits and flight portions.
- 24 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits and flight portions.
- 13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the booking plus the costs of gorilla permits, chimpanzee permits and flight portions.
- Within 1 week of the departure date, the cancellation fee is 100%.
- Cancellation before the deposit has been made will not incur any fees.
Cancellation, medical and repatriation insurance is compulsory for all Across the Wild
Safaris Ltd events, and it is the client’s responsibility to arrange such insurance through
the client’s broker. It is strongly recommended that clients also take out insurance to
cover emergency travel and accommodation, lost baggage and any other cover the
clients deems fit. Other than compulsory insurance, the decision of which insurance
cover he/she obtains is solely the responsibility of the client.
2) Cancellation by Across the Wild Safaris Ltd.
The company reserves the right to cancel the event or any part of it for any of the
- If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
- If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.
- If a company supplier or suppliers is/are unable to host the event for any reason.
- If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
Should the company cancel an event, it shall be rescheduled to a mutually convenient
date, or a refund shall be provided to the client.
Save as above, the company shall be under no further liability to the client for
cancellation of the event or any part of it. If, due to reasons beyond our control, an event
is unable to take place due (but not limited) to the closure of premises, the ceasing of
trading, or a change in supplier’s management, the company will provide the client with
an alternative event and if this does not prove possible, shall refund the cost of the
3) Cancellation of clients joining a group
If one or more clients of a larger private group cancel a trip, they will be charged their
part of the shared costs for that group trip, so that the rest of the group will not face any
price increase. This amount is in addition to the general cancellation fees (as listed in
Special terms and conditions
These terms and conditions govern the contract between the individual(s) purchasing
the travel event services (hereafter “the client(s)”) and Across the Wild Safaris Ltd
(hereafter “the company”) to the exclusion of all other terms and conditions, save for
those implied by law. No variation to these terms and conditions shall be valid unless
given in writing and signed by the client and the company director
2) Acceptance of booking
The person (“head of group”) who signifies his/her acceptance of a booking does so on
behalf of persons under his/her authority, which means that all group members are
equally bound by these terms and conditions.
3) Subject of these terms
All offers, estimations or quotations provided by or bookings made with the company
are subject to these terms.
To secure a booking, a non-refundable deposit is required which shall be the sum of
30% of the land arrangement costs, plus the full amount for the gorilla permits (US$
600 per permit), the chimpanzee permits (US$ 150), and all air tickets (if needed) for
each person in the group.
5) Full payment
The full amount owed by the client to the company shall be payable not less than
three weeks prior to the date of departure. If the full amount is not paid in due time,
the company reserves the right to treat the booking as cancelled. The company will not
be held responsible for price changes or over- bookings in the time between booking
and receiving the deposit. Bookings made within three weeks of the departure date
must be paid in full immediately. Payments can be made by bank transfer to the
company bank account in Uganda. Transfer costs are to be paid by the client(s).
6) Alterations made by Client(s)
The company shall try to accommodate any reasonable changes the client wishes to
make to the event. Alterations and amendment requests should be made with the
company and not with end suppliers. And such requests should be made in writing to
the company by the group head. These changes shall not be deemed accepted until
confirmed in writing by the company. If the client wishes
to increase or decrease the number of persons participating in the event, this may be
done up to five weeks prior to the date upon which your event is due to start without
additional charge. All amendments made after that date will incur an administration
charge of US$ 50.00 per person. The company cannot guarantee that the change to the
price will be pro-rata, but will instead depend upon the arrangements the company is
able to make with its suppliers. Subject to the company’s written agreement, the client
may transfer a booking to a person who satisfies all the conditions applicable to the
7) Alterations made by Across the Wild Safaris Ltd.
When requested accommodation is fully booked or otherwise unavailable, the company
reserves the right to change the accommodation to an accommodation of the same
standard in the same area. This change must be communicated to the client.
8) Fare increases
Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve
fees, or fluctuation of exchange rates. The company reserves the right to modify the
fare and add a surcharge. Should any clients refuse to accept and pay such surcharge,
the company reserves the right to cancel the tour and retain full payment.
9) Client Responsibility
The client acknowledges that it is solely his/her responsibility to ensure that he/she is in
possession of the necessary travel documents that may be required in respect of the
proposed tour and itinerary as well as all health and other certificates that may be
10) Special Requests
Clients who have special requests must specify such requests to the company in the
booking reservation form. Whilst the company will always endeavor to accommodate
such requests, it does not guarantee that it will always be possible.
Contact us at email@example.com for questions related to refunds and returns.